Support & Service Management

Happy customers are lasting customers

The world's most successful companies treat every customer as if it was their only customer. So Saratoga CRM™ provides the tools to let you respond efficiently to customer service and support calls.

Streamline Call Center operations

With Saratoga CRM, your customer service, sales and other customer contact centers can access and share complete customer data quickly to improve the efficiency, quality and productivity of inbound and outbound call centers. This may include customer and site profiles, contact history, past and current order status, billing, warranty, inventory, distribution schedules and any other pertinent information, all on one screen. With Saratoga CRM, you can integrate your entire customer interaction processes across the front office and throughout your enterprise.

In-depth information at your fingertips

Saratoga lets your people track customer site information, product releases, warranty, billing, quality/defect and other information - including information owned by other departments - and deliver a single integrated view for customer service and support activities.

Easy customization by users, not IT

A variety of predefined reports let you tracking incidents and duration by agent, customer, incident type, priority and product. Saratoga's powerful-yet-flexible architecture and user interface make it easy for users, not IT departments, to tailor supplied reports and even create reports of their own design to deliver the highest level of customer service and responsiveness, with minimal user training. And when business rules or processes change, you can easily add new fields and change the system without special programming.

Saratoga CRM lets you:

Track and resolve incidents
Escalate and record call center activities as needed
Effectively manage cross-selling activities
Provide tailored workflow support
Better manage call center activities with pre-defined reports and graphs
Efficiently process returns and account changes

How you benefit:

Better service customers with improved access to customer data and product/service data
Save time and cost of service by allowing call customer support to manage more accounts
Improve customer retention and increase revenue

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Analyst Reports, White Papers and more.

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"Saratoga CRM helps our field sales force efficiently service more than 30,000 independent agencies..."

Paul Cross, IT Manager, Progressive Insurance

"The flexibility is what impressed us the most... Saratoga CRM adapts to our organization instead of forcing us to adapt to it, unlike other industrial grade CRM offerings"

Larry Bassett, Director of IT, Phoenix Contact